Virtual Learning Technology Support
Use this page to assist with common questions regarding our K-12 virtual learning. If this resource does not provide answers, we request kindergarten-6th grade families first contact their student's teacher for assistance. Additionally, 7th-12th grade students have access to a system called FMX and can use their email address and password to login and submit a technology request.
If the above options are unavailable or do not provide resolution, please submit a request.
We appreciate your cooperation!
Frequently Asked Questions (FAQ)
Q. Where can I find the grade level schedules for virtual learning?
A. Visit the school's specific learning center to locate the most up-to-date schedules.
Q. How do I receive technology support?
A. Kindergarten through 6th grade families should contact their homeroom teacher first, and if resolution cannot be provided the teacher will escalate the problem to the school's technology department. Students in 7th-12th grade have access to a system called FMX and should submit a technology request using it.
Q. What are the primary applications used for virtual learning?
A. Although other applications will be used, Clever, StudentVUE and Zoom will be the primary applications needed during virtual learning. Access the "Virtual Learning - Where to start" document for information on using these systems.
Q. What is the recommended hardware and software for virtual learning?
A. To ensure the best experience possible, students will need to complete online sessions at a location with high speed internet using one of the following device types:
- Laptop/Desktop Computer
- Android Tablet
- Windows 10 with Google Chrome browser (latest version)
- iPad (iOS version 12 or higher)
- Android tablet (version 6.0 or higher)
Note: Other laptop/tablet operating systems and browsers may be sufficient, but the Desert Heights technology staff will only provide support for personal devices that meet, or exceed the requirements outlined below.
Q. What is Clever?
A. Clever is the most widely used single sign‑on platform for K–12 education. It is a browser based application which provides a portal from which students can access the web sites and applications needed for class. Student portal pages are unique and will defer since teachers will customize the student's portal for their classroom needs.
Q. How do students access Clever?
A. Use the Google Chrome browser on a Windows or Android device, or download the Clever app on an iOS device from the Apple App Store. Students should access http://clever.dhschools.org/ to login. Kindergarten through 4th grade students will use "badges" to login and 5th-12th grade students should use their school issued email address and password.
Q. Does the Clever Chrome brownser extension need to be installed?
A. Yes, the Clever Chrome browser extension needs to be installed in order for the single sign-on features to work properly in Clever.
Q. Why do some applications on Clever provide a single sign-on experience for my student, but others do not?
A. Each application vendor can determine how their system is accessed from Clever so the school does not always have control over this experience. Please contact your student's teacher if you are unsure which login to use or have questions regarding the applications on the portal page.
Access the ParentVUE & StudentVUE webpage for additional information on how to use these applications.
Q. What is Zoom?
A. Zoom is the school's chosen platform for conducting video meetings and will be the primary method for teachers to provide virtual instruction.
Q. How do students access Zoom?
A. There may be times when students are asked to participate in a direct Zoom session from the website, but typically all video meetings will be scheduled and appear for the students on their "Home" and "Calendar" screens in StudentVUE.
Q. Does my student need a Zoom login?
A. No, students will access most Zoom sessions from StudentVUE. When asked to participate in a session directly in Zoom, students will receive a message in their school email inbox that contains the video meeting details (URL, meeting ID, etc.).
This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.